Crestline Developments, voice and chat in English and Arabic, around the clock
Conversations by hour of day, Dubai time. Office hours are Monday to Friday 8:30 to 17:30 and Saturday morning; everything else used to go to voicemail.
Bar shows share of conversations. Darker part was resolved by Layla, lighter part went to a person or a callback.
Language, channel and direction.
Conversations per day, split into office hours and after hours.
Actions Layla completed in the backend during conversations.
Summaries are written by the agent after each conversation.
| When | Language | Need | Outcome | Status | Summary |
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